24/7 U.S. BASED CUSTOMER SUPPORT
Our law enforcement customers work around the clock serving their communities. So of course Enforsys provides unsurpassed reliable general support for its law enforcement products 7am-to-6pm, and emergency support 6pm-to-7am: 24/7/365 coverage,always U.S.-based, always experienced Enforsys technicians. In fact, all our support personnel are New Jersey-based, and are known by name by many of our customer contacts. They are all CJIS-training certified and have been fully background-checked.
Enforsys enables multi-channel access for customers to request help: by phone; by email; and by customer portal. They receive updates on problem status and escalation. Support personnel work down the hall from developers and can access assistance at any time in addressing issues.
Our remote access software used to access customer systems is fully encrypted and does not require access to RDP ports and requires two-factor authentication. All sessions are logged for audit purposes.
Enforsys support is always available to help customers.
Tel: 973-576-9000 ext. 1
Enforsys Customer Knowledge Portal
For customers only:
- https://help.enforsys.com/portal/kb/enforsys for resources/manuals
- https://help.enforsys.com/portal/community/recent for community
- https://help.enforsys.com/portal/home for the home page
To obtain login instructions and credentials contact:
“Enforsys is a very user-friendly and powerful computer-aided dispatch and records management solution backed by a very responsive sales and customer service team.”
Chief of Police, Little Silver, NJ
"As Chief of the Livingston Police Department I consider the Enforsys products to be superior to any other similar products on the market. Their support staff provides excellent customer service and is always available to assist with any issues that may arise. We have been and will continue to be a long time customer!"
Chief of Police, Livingston, NJ
"The River Vale Police Department has been a customer of Enforsys since 2003. Enforsys Polisys CAD and RMS suite has proven to be a dependable and established product that will suit the needs of any department, large or small. Customer service second to none and software so user friendly you are up and running in no time!"
WILLIAM C. GIORDANO
Chief of Police, River Vale, NJ
"I just wanted to thank you and your team for their assistance in bringing Enforsys [CAD/RMS] back on line for us. […] our Enforsys server went down and was unable to restart due to RAID controller failure. […] Your team was able assist and guide me on the best methods to accomplish this. They had spent many hours, including John Zeller who spent several hours on site to assist. I would like to thank your team, particularly John Zeller, Vincent Tortoriello and Reinaldo Borrero for their efforts. Not only did they exhibit their technical abilities, they also exhibited their ability to work confidently with other IT professionals in order to resolve our issues."
New Jersey Police Department Customer