Northwest Bergen Central Dispatch
We have used Enforsys for over 20 years. During this time period we have found them to have delivered a superior product when it comes to multijurisdictional dispatching and reliability. We dispatch for over 20 agencies, Police, Fire, and EMS. It has been a great tool for our dispatchers and takes a lot of the decision making out of their hands when it comes to recommending units.
Their software incorporates a number of add on functions to facilitate notifications to first responders. This includes text paging, hot printers, interface with third party alerting services, and mobile units.
They have prompt and courteous customer service. Their technicians work hand in hand with our CAD administrator to provide constant updating and implementation of requested changes to the software as our work requirements evolve.